Frequently Asked Questions (FAQs)
At Tailormade, we understand that choosing a cleaning service can raise a lot of questions. To help you make an informed decision, we've compiled answers to some of the most common questions we receive. If you don’t find the answer you're looking for, feel free to reach out to us directly!
FAQ’s
What areas do you cover?
We provide cleaning services across a wide range of locations of holiday properties, ensuring tailored solutions to meet your needs. We service Scarborough, Whitby, Filey, Bridlington, Flamborough and surrounding towns and villages.
What’s included in a cleaning service?
- Dusting
- Mopping
- Vacuuming
- Sanitising
- Full House Cleaning
- Scent Diffusers
- Room Fresheners
- Acute attention to detail
Can I tailor my service?
Yes, our services are fully bespoke and tailored to meet the unique needs of each property, ensuring we provide the perfect solution for your specific requirements.
Are your cleaning products safe and eco-friendly?
Yes, we use eco-friendly and safe cleaning products that are effective yet gentle on your home and the environment. All products locked away for safety.
Are dogs allowed in the holiday home?
Yes, we welcome dogs at our holiday homes! There’s no extra charge for bringing your furry friend, so you can enjoy your stay together without any worries.
Are your cleaners insured and trained?
Yes, all of our cleaners are fully trained and insured. We ensure that every member of our team is equipped with the necessary skills to perform a high-quality job, and we only use trained professionals for all cleaning tasks. Your property is in safe hands with us.
Do I need to be at the property during the cleaning?
You don’t need to be present during the cleaning service, but you are welcome to stay if you prefer. We understand the importance of trust, so we make sure to send only professional and reliable cleaning staff. If you’d like, we can arrange for access to the property through keys, a lockbox, or another method that works for you.
How long will the cleaning take?
The duration of the cleaning depends on the size of the property and the level of cleaning required. For example, a standard end of tenancy cleaning can take a few hours, while a builder’s clean or deep clean may take longer. After assessing the details of your property, we can give you an estimated time frame.
What if I’m not satisfied with the cleaning results?
We strive for complete customer satisfaction. If for any reason you're not happy with the cleaning results, please let us know within 24 hours, and we'll arrange for a re-clean at no additional cost. Your satisfaction is our priority, and we’re committed to making it right.